Shipping policy
Sweetie K Studio Crafts Shipping Policy
Processing & Production Times
Many Sweetie K Studio Crafts products are handmade, made-to-order, or personalized. Processing time includes designing, proofing when applicable, printing, creating, assembling, and preparing your order for shipment.
Processing times vary by product, order size, customization, availability of materials, and current workload. Any estimated processing or completion time provided with your order begins after all required information, personalization details, approvals, and applicable payments have been received.
Shipping Time
Shipping time begins after your order has completed production and has been transferred to the shipping carrier. Processing time and shipping transit time are separate.
Carrier delivery dates are estimates unless the carrier specifically guarantees the selected service. Sweetie K Studio Crafts cannot guarantee a carrier's delivery date or control delays that occur after a package has been accepted by the carrier.
Event Dates & Time-Sensitive Orders
Customers are responsible for placing orders with sufficient time for both production and shipping before an event or needed-by date. Providing an event date does not guarantee delivery by that date unless Sweetie K Studio Crafts has expressly agreed to the deadline in writing.
Please contact us before placing an order with a short turnaround time. Rush orders may not always be available and, when accepted, may be subject to an additional rush fee.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may be required before the order can be shipped again.
Tracking
When tracking is available, tracking information will be provided after the order has shipped. Please allow time for the carrier's tracking system to update after the shipping label is created.
Lost, Delayed, or Misdelivered Packages
If tracking shows a package is delayed, lost, or misdelivered, please contact us so we can assist with reviewing the shipment and available carrier options. Carrier delays or delivery issues outside our control do not automatically qualify an order for a refund.
Damaged Packages
If your order arrives damaged, please contact Sweetie K Studio Crafts within 3 days of delivery and provide clear photographs of the damaged item, shipping box or mailer, and packaging materials. Please retain the packaging while the issue is being reviewed, as it may be needed for a carrier claim.
Shipping Rates
Available shipping methods, rates, and any applicable free-shipping offers are displayed at checkout. Rates may vary based on the products ordered, package size, weight, destination, and available shipping service.
International Shipping
Sweetie K Studio Crafts currently ships within the United States. International shipping is not currently available.
Questions regarding shipping or an existing order may be sent to info@sweetiekstudio.com.